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    Processing time

    The time I need to prepare an order for shipping varies. For details, see individual items. 

    How long does production take?

    Production on our made-to-order items averages about 3-5 business days to complete and then shipped to you. Please take this into account if you are placing a made-to-order item that needs to arrive by a certain date. See below for a breakdown on production time by product. 

    • Mugs: 3-5 business days
    • Phone cases: 3-5 business days
    • Blankets: 3-5 business days
    • Yoga mats: 7-10 business days
    • Beach towels: 3-5 business days
    • Lunch Totes: 4-6 business days
    • Printed totes: 3-5 business days
    • Holiday Stockings: 5-7 business days 
    • Pet mats 3-5 business days

    Because production and shipping times vary by product, we are unable to guarantee delivery by certain dates and cannot accept refunds/returns. 

    We offer rush production and priority shipping on some of our items, please contact us if you need to inquire about rush production. 

    Why do some items arrive in separate shipments?

    As a small shop, we partner with various production facilities around the country to help us create our corgi things. Some items like blankets, beach towels, and mugs are shipped by our production partners so they will arrive separately from other items in your order.

    Customs and import taxes

    Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

    Returns & Exchanges

    We do not accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order. Due to the made-to-order nature of our items, we can only offer exchanges or replacements if there is a print or production error on the item you've received.

    Wholesale availability

    At this time we only offer wholesale rates on our enamel pins. Send us a message to inquire about wholesale.

    I live outside of the US. Can I place an order?

    We offer international shipping on several of our products, but not all. As a small shop, note that international shipping costs are much higher and we have no control over shipping rates. Please allow an extra 2-3 weeks for customs.

    *** Buyers are responsible to pay customs fees. ***

    We also offer many products on our Zazzle site. All products on Zazzle ship globally for lower rates. Please visit: bit.ly/corgithingszazzle

    What if my package is marked undeliverable?

    You will be notified if packages are returned to sender (back to our offices) or marked undeliverable due to incorrect addresses. The customer is responsible for the additional shipping cost to reship the package to the updated address. 

    If the package is undeliverable due to our own shipping errors, we will cover costs to reship the package to you.

    Do you offer price adjustments or refunds if an item I’ve purchased goes on sale?

    Unfortunately, we do not offer price adjustments if an item you purchased goes on sale. For future reference, we often post sale teasers and announcements on our Instagram, Facebook, and emails, so be sure to follow us for the latest updates. Sorry about the inconvenience!

    My package says it was delivered but I don't have it on hand. What can I do?

    Unfortunately, we cannot reship packages that have been marked as delivered by the shipping carrier. We highly suggest you check with your neighbors (sometimes they could have been delivered to the wrong apartment or house). Please contact your local post office to check and see if it may have been incorrectly scanned or delivered to the wrong address.

    What are the washing instructions for...?

    • Blankets: Machine washable with mild detergent in cold water. Tumble dry on low heat or hang to dry.
    • Pet mats: Machine washable with mild detergent in cold (not hot) water. Air dry only. 
    • Lunch totes: Machine washable or hand wash with mild detergent in cold-warm water. Air dry only.
    • Tote bags: Machine washable with mild detergent in cold water. Air dry only.
    • Holiday stockings: Machine washable on delicate setting. Air dry only.